Refund policy
Last updated: October 29, 2026
Before you order
Cigarette cartons are parallel-import stock. Buyers should expect packaging, tax stamps and batch markings to differ from the photographs, and should confirm their state's rules before ordering.
Returns and the 10 lb limit
Tobacco is a consumable, so opened cartons are not usually returned. Unopened cartons may be returned within 14 days of delivery if the seal is intact. A single sale or single delivery cannot exceed 10 lb (4.5 kg) of tobacco, which is 18 cartons of 250 g; larger orders are split into separate shipments and each shipment must be received and signed for separately. Federal law requires an adult signature and government photo ID on delivery, so someone must be at the address.
Damaged, wrong or short
Inspect on arrival and contact us within 48 hours with photographs of the parcel and its contents. We cover replacements or refunds for cartons that arrive damaged, and for a wrong or missing carton.
Customs and seizure
Cartons currently ship within the United States only. If a parcel is seized or held by a carrier or authority, contact us and we will work the claim with you.
Coffee
Coffee is not age-restricted. Unopened bags may be returned within 14 days. Once a bag is opened it is a consumable and not returnable. Roasted coffee is best within 2 to 6 weeks of the roast date, which is printed on the bag.
Cancellations
Contact us before dispatch to cancel. Once a parcel is with the carrier it cannot be recalled, so it must be received and then returned.
Refunds
Approved refunds go to the original payment method. Your bank or provider may need extra time to post it.